Refund policy
Return & Refund Policy
At Jassygo, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item should be:
* In the same condition that you received it
* Unused and unworn
* In its original packaging
* Accompanied by proof of purchase, such as your receipt or order confirmation
For hygiene and safety reasons, certain used personal care items may not be eligible for return.
How to Start a Return
To request a return, simply contact us at:
📩 contact@jassy.us
Please include your order number and a brief description of your request.
Our support team will review your request and, if approved, provide you with clear instructions on how and where to send your return.
To help us process your return quickly, please contact us before sending an item back.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item:
* Arrived damaged
* Is defective
* Is the wrong item
For damaged, defective, or incorrect items, please contact us and we will help you with the return process.
Original shipping fees are generally non-refundable unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please check your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
📩 contact@jassy.us
Please include your order number and, if possible, photos of the item and packaging.
We’ll review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Some items may not be eligible for return, including:
* Perishable goods such as food or plants
* Custom or personalized items
* Used personal care items where hygiene considerations apply
* Hazardous materials, flammable liquids, or gases
* Gift cards
Sale items may also have specific return conditions, which will be communicated at the time of purchase.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product or variation, you may return the original item according to this policy and place a new order once your return has been approved.
European Union – 14-Day Right of Withdrawal
For eligible orders delivered to customers in the European Union, you may have the right to cancel your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable consumer protection laws and any applicable exceptions.
Certain products may be excluded from this right where permitted by law.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved:
* Your refund will be issued to your original payment method
* We will process the refund within 10 business days
Your bank or payment provider may require additional time for the refund to appear in your account.
If you have not received your refund after the expected processing period, please contact us at:
📩 contact@jassy.us
Contact Us
If you have any questions about returns or refunds, we’re happy to help.
Jassygo
📩 contact@jassy.us